ln999 Privacy Policy

For the purpose of registration and service delivery on the ln999 platform, we collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Email address, mobile number, and residential address within Bangladesh.
• Financial Information: Transaction details related to bKash, Nagad, Rocket, or bank accounts — not the full account number, only the portion needed to verify transactions.
• Technical Information: IP address, browser type and version, device information, cookie data, and login timestamps.
• Usage Information: Which games you played, how long you played, bet amounts and frequency — to ensure responsible gaming.
• Communication Records: Details of conversations when you contact us via live chat or email.

We collect your information in several ways. Full transparency is maintained at every step:

• Direct Collection: When you fill out registration forms, submit deposit or withdrawal requests, or contact support.
• Automated Collection: Technical information collected via cookies and similar technologies while you use our website.
• Third Parties: Necessary confirmation data from payment gateways and identity verification services.

Cookie Policy

Cookies are used on the ln999 website to help improve your browsing experience. Types of cookies:

• Essential Cookies: Required for login sessions and security verification — these cannot be disabled.
• Functional Cookies: To remember language preferences and account settings.
• Analytics Cookies: For monitoring and improving site performance — do not identify you personally.

You can disable non-essential cookies through your browser settings, though doing so may limit the functionality of some services.

Your information is used only for specific and legitimate purposes. ln999 processes your information for the following reasons:

• Account Management: Completing your registration, verifying your identity, and keeping your account secure.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
• Customer Support: Resolving your issues through 24/7 Bengali live chat and email.
• Responsible Gaming: Detecting unusual betting behaviour and intervening or providing assistance when needed.
• Fraud Prevention: Detecting and stopping unauthorised transactions, multiple accounts, and suspicious activity.
• Legal Compliance: Following applicable laws and regulations and meeting the requirements of regulatory authorities.
• Technology Improvement: Analysing platform performance and improving the user experience.
• Age Verification: Ensuring that only users aged 21 or above are using the platform.

ln999 keeps your personal information confidential. However, information may be shared in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket), identity verification and technology service providers — who are contractually bound to meet our privacy standards.
• Legal Obligations: In response to a court order or a lawful request from a legal authority.
• Security Protection: When needed to investigate fraud, money laundering, or other criminal activity.
• With Your Consent: In any case beyond the above, information will only be shared after your explicit consent.

Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) deliver technical services on our platform. They access only the limited technical data necessary to operate their services — not personal identity or financial information.

Security Measures

ln999 applies industry-standard security measures to keep your information safe:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorised staff can access limited data on a need-to-know basis.
• Regular Audits: Security measures are regularly assessed and updated.
• Two-Step Verification: An additional verification process is triggered for unusual login attempts on your account.

Retention Period

We retain your information only for as long as necessary:

• Active Accounts: Full information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Transaction Records: Financial transaction records are retained in accordance with legal requirements.

You have the following rights regarding your personal information. Contact our support team to exercise these rights:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or outdated information in your profile.
• Right to Erasure: In certain circumstances you can request that your information be deleted — though complete deletion may not be possible where legal obligations exist.
• Right to Restrict Processing: In specific cases you can request that the way your information is used be restricted.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.
• Right to Lodge a Complaint: If you have a complaint about how we handle your data, contact us directly.

To exercise any of the above rights, write to us at: [email protected] — we typically respond within business working days.

The ln999 platform is for users aged 21 or above only. We do not knowingly collect or process the personal information of minors (under 21).

• Age verification during registration is mandatory.
• If any user is found to be under 21, their account will be closed immediately and any collected information will be deleted.
• If a parent or guardian believes their minor child has used our platform, please contact [email protected] immediately.

This Privacy Policy may be updated from time to time to keep pace with changes in technology, law, or our services.

• Update Notice: If any important changes are made, we will notify you at your registered email and post a notice on the website.
• Effective Date: The "Last Updated" date is mentioned at the top of each policy.
• Continued Use: If you continue using the platform after a policy update, you will be considered to have given your consent to the updated policy.
• Previous Versions: If you wish, you may contact us to obtain a copy of a previous version.

For any questions, complaints, or requests regarding your information related to this privacy policy, please contact us through the following:

We try to respond to your request as quickly as possible. Complex matters are thoroughly reviewed and appropriate action is taken.

This privacy policy is governed and interpreted in accordance with applicable law. If any part of this policy is found to be unlawful or unenforceable, the remaining parts will remain in full effect.

Reading this privacy policy together with our Terms and Conditions will give you the complete picture. On the Responsible Gaming page you will find important information about safe gaming.